Version 1.0 (2026-09)
These terms apply to your use of the Connect Direct app, operated by HMR Property Solutions. Please read them before you use the app.
Connect Direct is a property management app that helps landlords and tenants keep records and stay connected about a property: rent and charges, statements and amounts owing, utility readings, maintenance requests, interim property condition records, documents and important contact numbers.
Connect Direct is a record-keeping and communication tool. It is not a legal, financial, valuation, engineering or property inspection service, and it does not give advice.
An account is either a landlord account or a tenant account. A landlord may manage several properties and tenants. A tenant is linked to one active property or tenancy at a time.
You are responsible for keeping your login details safe and for the accuracy of the information you capture.
New landlords receive 30 days free for 1 active tenant. After that the landlord pays a monthly plan based on their number of active tenants: 1 tenant R79, 2–5 tenants R149, 6–15 tenants R299, 16–30 tenants R599, and 31 or more tenants on custom pricing by arrangement. Tenants use Connect Direct free of charge.
Tenant screening is an optional service charged separately, per screening. It is not included in any monthly subscription plan.
Online payment collection is not part of the app at this stage. Rent and charges recorded in the app remain payable under your lease.
Inspection features in Connect Direct are routine or interim property condition monitoring and record-keeping only. They are not a substitute for any formal, statutory, professional, legal, technical, municipal, structural, electrical, plumbing, occupational or other legally required inspection, assessment or certification.
An inspection record does not determine liability or legal responsibility and does not certify compliance. Formal inspections, professional assessments and certificates required by law, contract, an insurer, a lender, a municipality or a competent authority remain your responsibility.
An authorised person may carry out an interim inspection without the landlord and tenant being physically present together, where access is lawful and arranged under the lease or applicable law.
You keep ownership of the documents, photos, readings and notes you upload. You give us permission to store and display them inside the app to the people who are entitled to see them.
Do not upload anything unlawful, or anything you do not have the right to share.
We work to keep the app available and accurate, but we cannot guarantee uninterrupted service or that every record captured by a user is correct.
To the extent permitted by South African law, we are not liable for indirect or consequential loss arising from your use of the app. Nothing in these terms limits rights you have under the Consumer Protection Act.
We may update these terms. The version you accepted is recorded with the date and time. For any query, contact HMR Property Solutions.