Version 1.0 (2026-09)
This notice explains how HMR Property Solutions collects and uses personal information in Connect Direct, in line with the Protection of Personal Information Act, 2013 (POPIA).
HMR Property Solutions is the responsible party for personal information processed through Connect Direct. Where a landlord captures information about their own tenants, the landlord is also responsible for that information.
Account details: name, email address, phone number and role.
Property and tenancy details: property address, unit, rent, charges, payments and balances.
Records you create: maintenance reports, meter readings, inspection records, photos and documents such as leases, certificates, invoices, receipts and statements.
Technical information needed to run and secure the app.
To provide the service you or your landlord signed up for — this is necessary to perform the agreement between the parties, and is required processing rather than optional consent.
To meet legal and record-keeping obligations.
For our legitimate interest in keeping the service secure and preventing misuse.
For anything optional, such as marketing, we ask for your separate consent. Optional boxes are never pre-ticked, and we record the version and the date and time of the consent you give.
Tenant to landlord: your name, contact details, tenancy, charges, payments, maintenance reports and documents relating to your tenancy are visible to your landlord, because they are needed to manage the tenancy.
Landlord to tenant: landlord or property contact details and documents the landlord shares with the tenancy are visible to the tenant.
Tenant or landlord to an agent or professional: where a plumber, electrician, inspector, attorney or other professional needs your details to attend to a matter, we share only what is needed, and we ask for your specific consent where that sharing is not required to perform the agreement or by law.
To HMR Property Solutions: we access information where necessary to run, support and secure the service.
We do not sell your personal information.
Documents, inspection photos and maintenance photos are stored privately and are access-controlled, so only the landlord who owns the property and the tenant linked to that property can open them.
Photos taken through the app are resized and re-encoded on your device before upload, which also removes embedded EXIF and GPS location data where practical.
We keep records for as long as your account or tenancy is active and afterwards only as long as needed for legal, tax or dispute purposes.
You may ask what personal information we hold about you, ask us to correct or delete it, object to certain processing, and withdraw an optional consent at any time.
To exercise a right, contact HMR Property Solutions. You may also complain to the Information Regulator (South Africa).